Heartfelt Japanese Experiences Privacy Policy

This Privacy Policy sets out how Heartfelt Japanese Experiences (collectively referred to in this document as “THE COMPANY”, “we” “our” or “us”) protects the privacy of your personal information.

What is personal information?

Personal information is information about an identifiable individual including your name, age, address, phone number, e-mail address, emergency contact information, passport information, travel medical information (where required), insurance details, , nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information. This personal information enables us to provide you with trip information, book flights, book accommodation, process payments, and provide similar travel services.

How do we use your personal information?

We may collect, use or disclose your personal information, either directly or through our agency and booking partners, for the purposes of offering or booking travel services on your behalf. Please be aware that we may be required to provide certain personal information to our service providers for the purposes of delivering your experience.

Your personal information may also be used for the purposes of:

  •  Enabling us to better understand your needs as a customer and determine YOUR eligibility for our products and services;
  •  Informing you about our products and services, or those of our partners that we believe may be of interest to you (provided that we have received valid consent from     you, if such consent is required);
  •  Providing ongoing service and support, including resolution of any issues with the services or products you request from THE COMPANY;
  •  Ensuring the safety and security of our passengers and products;
  •  Carrying out internal accounting and administration of our business;
  •  Complying with laws, regulations, and immigration requirements.

How is your personal information protected?

We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of ALL personal information in our custody and control.

Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

Contact for more information

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request updates and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Attn:Data Information Officer
Unique to JAPAN
Arakawa-ku, Tokyo 116-0002
Tel: +81 (0) 80-6956-4032
E-Mail: info@h-jexp.com

Website Policies and Cookies

Our website uses a technology called a “cookie,” which is a small element of data that our website can send to your browser to be stored on your computer so that we can recognize your computer when you return. If you have registered with our website, cookies may provide us and our service providers with information that we will use to personalize our website in accordance with your preferences. Most web browsers allow you to modify your settings to notify you when you receive a cookie or to reject cookies entirely. If you decide not to accept cookies from our website, you may not be able to take advantage of all of its features.

Changes to this Privacy Policy

From time to time it may be necessary for THE COMPANY to amend or make revisions to this Privacy Policy. If we make a change to the Policy, the revised version will be posted on our website. Please refer to this Privacy Policy for the latest information about our personal information practices.