What is personal information?
Personal information is information about an identifiable individual including your name, age, address, phone number, e-mail address, emergency contact information, passport information, travel medical information (where required), insurance details, , nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information. This personal information enables us to provide you with trip information, book flights, book accommodation, process payments, and provide similar travel services.
How do we use your personal information?
We may collect, use or disclose your personal information, either directly or through our agency and booking partners, for the purposes of offering or booking travel services on your behalf. Please be aware that we may be required to provide certain personal information to our service providers for the purposes of delivering your experience.
Your personal information may also be used for the purposes of:
- Enabling us to better understand your needs as a customer and determine YOUR eligibility for our products and services;
- Informing you about our products and services, or those of our partners that we believe may be of interest to you (provided that we have received valid consent from you, if such consent is required);
- Providing ongoing service and support, including resolution of any issues with the services or products you request from THE COMPANY;
- Ensuring the safety and security of our passengers and products;
- Carrying out internal accounting and administration of our business;
- Complying with laws, regulations, and immigration requirements.
How is your personal information protected?
We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of ALL personal information in our custody and control.
Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Contact for more information
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request updates and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Attn:Data Information Officer
Unique to JAPAN
Arakawa-ku, Tokyo 116-0002
Tel: +81 (0) 80-6956-4032
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